Behind the Smiles - Crystal Staff
The company’s high service standards are maintained through a significant investment in staff recruiting and training, and a genuine commitment to staff’s well-being. At just 9%, the line boasts the industry’s lowest turnover rate and one that is virtually unheard of in most luxury hotels and resorts.
The European-trained staff hail from more than 40 nations and are selected based on their winning and friendly personalities as well as their expertise in providing Six-Star service.
Through an intensive training program, the ladies and gentlemen of Crystal Cruises are taught to implement the Six-Star Crystal Basics, a multi-point credo that addresses attitude, communication, competence, style, safety/environment and execution. Staff members address guests by name from the time they are introduced and quickly identify and focus on their personal preferences. The fine points remembered by staff members include such details as how guests take their coffee to what their favorite cookies are, where they like to sit in which restaurant, what type of wines they prefer, what amenities are most used and which are not, and exactly how they like their blankets and pillows arranged.
Once you experience Crystal's attention to detail and exceptional service; once you discover the value of special savings and quality enrichment; once you feel the moment when it all comes together in Crystal perfection, you won’t wish to sail with anyone else.