A Branch of the Tzell Travel Group

 

OFFER ID

 

 

Behind the Smiles - Crystal Staff

The company’s high service standards are maintained through a significant investment in staff recruiting and training, and a genuine commitment to staff’s well-being. At just 9%, the line boasts the industry’s lowest turnover rate and one that is virtually unheard of in most luxury hotels and resorts.

The European-trained staff hail from more than 40 nations and are selected based on their winning and friendly personalities as well as their expertise in providing Six-Star service.

Through an intensive training program, the ladies and gentlemen of Crystal Cruises are taught to implement the Six-Star Crystal Basics, a multi-point credo that addresses attitude, communication, competence, style, safety/environment and execution. Staff members address guests by name from the time they are introduced and quickly identify and focus on their personal preferences. The fine points remembered by staff members include such details as how guests take their coffee to what their favorite cookies are, where they like to sit in which restaurant, what type of wines they prefer, what amenities are most used and which are not, and exactly how they like their blankets and pillows arranged.

Once you experience Crystal's attention to detail and exceptional service; once you discover the value of special savings and quality enrichment; once you feel the moment when it all comes together in Crystal perfection, you won’t wish to sail with anyone else.

THE FLEET
Crystal Bach™
Crystal Debussy™
Crystal Esprit™
Crystal Mahler™
Crystal Mozart™
Crystal Ravel™
Crystal Serenity®
Crystal Symphony®

 

DESTINATIONS
Abu Dhabi
Africa
Alaska
Amazon
Andalucía
Arctic Circle
Asia / Far East
Australia
Australia/New Zealand
Baltic
British Isles
Canada
Canada/New England
Caribbean
Central America
Colombia
Croatia
Denmark
Eastern Caribbean
Egypt
England
Europe
Europe Cruisetour
Europe River Cruises
Flanders
France
Great Britain
Greece/Greek Isles
Greenland
Hawaii
Holy Land / Faith Based
Iceland
India
Italy
Mediterranean
Mexico
Middle East
Montreal
New England
New Zealand
Northern Territory
Norway
Pacific Coastal
Pacific Northwest
Panama Canal
Queensland
River Cruises
Russia
Scandinavia
Scotland
Seychelles
Small Ships
South America
South Australia
South Pacific
Southern Caribbean
Spain
Tahiti
Trans-Atlantic
Trans-Pacific
United Arab Emirates
USA
Victoria, AU
Victoria, B.C.
Wales
Western Australia
Western Caribbean
World Cruise (Full & Segments)

 

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